About CYC City

Yes. CYC City maintains detailed risk management documentation covering accommodation, catering, accessibility, and all indoor activities. These documents are available to group leaders on request and align with Victorian Department of Education standards.

Yes. SOPs are available for key operational areas including guest check-in/out, emergency procedures, catering, and facility maintenance. Copies can be shared prior to your stay for planning and compliance purposes.

Yes. While CYC City provides venue supervision and support, schools and groups are expected to maintain their own staff-to-student ratios in accordance with Department of Education guidelines. Our team can advise on appropriate ratios based on your program.

Yes. While CYC City does not offer high-risk adventure activities, we provide PPE where necessary — such as kitchen, maintenance, and cleaning areas — and maintain compliance with WorkSafe Victoria standards.

All on-site programs run by CYC City (e.g., group briefings, safety inductions, and building tours) are supervised by trained staff. For external excursions or city-based programs, group leaders are responsible for supervision.

All safety gear used within the venue — from kitchen PPE to fire and emergency equipment — follows manufacturer recommendations and internal inspection schedules. Compliance checks are logged and reviewed regularly.

CYC City team members hold relevant hospitality, safety, and first-aid qualifications. Senior staff are trained in emergency response, risk management, and customer service in accordance with Australian industry standards.

Yes. All electrical, fire, and lift equipment undergoes regular inspection by certified contractors. Certificates of compliance and maintenance logs are available upon request for verification.

Safety and building inspections occur annually, with additional checks carried out quarterly for essential services. Copies of recent inspection reports can be provided to group leaders on booking confirmation.

CYC City operates under a structured maintenance plan including daily cleaning checks, monthly system reviews, and annual servicing for HVAC, lifts, and fire systems to ensure full operational safety.

Groups are briefed on arrival regarding appropriate use of dining areas, lounges, and meeting rooms. Supervising staff must accompany minors at all times, and quiet hours apply after 10 pm.

CYC City staff oversee general site operations and safety compliance, while visiting teachers or group leaders are responsible for direct supervision of participants in line with their organisation’s duty-of-care policies.

All operational machinery is securely stored and managed by authorised CYC City personnel only. These areas are restricted from guest access at all times.

Yes. CYC City maintains a detailed Emergency Management Plan covering medical incidents, fire evacuation, and building lockdown. Staff are trained to coordinate responses and liaise with emergency services when needed.

Yes. Evacuation maps are displayed throughout the building, with clearly marked exits and assembly areas. Procedures are reviewed annually and comply with Melbourne City Council safety regulations.

We expect all guests to act respectfully toward staff, property, and fellow guests. Offensive, unsafe, or disruptive behaviour may result in removal from the venue at the group’s expense.

Yes. A duty manager is available 24 hours a day to assist with emergencies or urgent matters. Contact information is provided to group leaders during check-in.

Yes. CYC City is fully accredited through the Australian Camps Association and the National Accommodation, Recreation and Tourism Accreditation (NARTA) program, both recognised by the Victorian Department of Education.

Yes. CYC City’s kitchen and food service areas are registered with the City of Melbourne under the Victorian Food Act 1984 and inspected regularly to ensure compliance with all health standards.

Yes. CYC City holds comprehensive public liability insurance of $20 million, covering all guests, programs, and facilities. Certificates of currency can be provided upon request.